SHINESERVICES EMPLOYEE ASSISTANCE PROGRAM
ShineServices Counselling can provide an Employee Assistance Program which will assist in addressing the needs of an organisation and its employees through a range of services. The primary service is the provision of professional counselling using a range of therapeutic strategies including evidence-based psychological interventions. Employees are usually offered a set number of sessions of counselling per financial year or calendar year as determined by the employer.
ShineServices hours of operation
ShineServices Councelling is committed to offering services which are accessible. Consequently, counselling appointments are available Monday to Friday with evening and weekend appointments also offered. Appointments are usually available within a week. Emergency appointments will be allocated as deemed necessary. Sessions are usually of one hour duration, with the standard appointment time for children being forty five minutes.
ShineServices Counselling location
ShineServices Counselling operates from a central and easily accessible location which is also private and discreet for those who wish to protect their confidentiality. ShineServices Councelling also provides a fully equipped and purpose designed Play Therapy Room which enables young clients to feel very comfortable while at the same time facilitating a very desirable therapeutic environment. Services will be provided by counsellors of ShineServices. Employees will be allocated to the counsellor/mediator most appropriate to their situation. Assessment for allocation will take into consideration any possible conflict of interest.
Counselling
ShineServices counsellors have a depth of experience in dealing with the array of issues and problem areas which may include, but are not limited to:
Onsite Critical Incident Response
Counsellors can be on-site within agreed response times to provide individual and/or group psychological first-aid. By arrangement with the organisation, the counsellor may conduct a post-incident follow-up. As required, Critical Incident Reports will be completed by the counsellor after the follow-up process has been completed.?
Conflict Management ?? Workplace conflict is one of the greatest contributors to organisational stress, poor morale, reduced productivity and absenteeism. Workplace conflict may manifest itself in the form of disputes between employees, disputes between employees and management as well as conflict between different units within an organisation.
Issues which may be resolved using conflict management strategies, including mediation include:
Confidentiality
Confidentiality is recognized as being a significant issue for employees seeking EAP services and the utmost care will be taken to protect the privacy and confidentiality of each individual to the practice standards set by the relevant professional associations (AASW and ACA). Employees will be assigned a code to facilitate tracking (for financial and risk management purposes only, if necessary) and any communication with an organisation, including invoicing, regarding any client will be non-identifying. Limits of confidentiality will include, along with accepted limits of confidentiality in respect to risk of harm to self or others, duty of care to clients of the organisation in regard to the employee’s functionality and capacity to provide services.
THE BENEFITS OF AN EMPLOYEE ASSISTANCE PROGRAM
When employees enjoy positive emotional health, organisations runs more efficiently. When employees are happy, it shows in their work.
Dozens of scientific studies have proven this. The studies show that stressed, depressed, or substance-abusing employees lose some of their effectiveness, and therefore disrupt productivity in the workplace.
An Employee Assistance Program (EAP) helps to solve this problem. An EAP intervenes early with employees who are experiencing emotional distress and attempts to find a solution before the problem gets worse. Clearly, it’s easier to treat an emotional problem when it’s just starting than to wait until it’s full-blown.
Also, the goal of the EAP is to minimize lost time from work. Without early intervention with an employee, the amount of time lost usually increases.
Four Benefits of EAPs
There are four key benefits to EAPs. They offer:
What’s the bottom line? While there are costs associated with having an EAP, it can help by:
For enquiries about EAP services please call 0413518799
ShineServices Counselling can provide an Employee Assistance Program which will assist in addressing the needs of an organisation and its employees through a range of services. The primary service is the provision of professional counselling using a range of therapeutic strategies including evidence-based psychological interventions. Employees are usually offered a set number of sessions of counselling per financial year or calendar year as determined by the employer.
ShineServices hours of operation
ShineServices Councelling is committed to offering services which are accessible. Consequently, counselling appointments are available Monday to Friday with evening and weekend appointments also offered. Appointments are usually available within a week. Emergency appointments will be allocated as deemed necessary. Sessions are usually of one hour duration, with the standard appointment time for children being forty five minutes.
ShineServices Counselling location
ShineServices Counselling operates from a central and easily accessible location which is also private and discreet for those who wish to protect their confidentiality. ShineServices Councelling also provides a fully equipped and purpose designed Play Therapy Room which enables young clients to feel very comfortable while at the same time facilitating a very desirable therapeutic environment. Services will be provided by counsellors of ShineServices. Employees will be allocated to the counsellor/mediator most appropriate to their situation. Assessment for allocation will take into consideration any possible conflict of interest.
Counselling
ShineServices counsellors have a depth of experience in dealing with the array of issues and problem areas which may include, but are not limited to:
- Personal issues
- Relationship issues
- Parenting issues
- Self esteem issues
- Work/personal stress
- Interpersonal conflict
- Working relationships
- Substance abuse
- Gambling
- Grief and Loss
- Trauma
- Depression
- Anxiety
- Financial problems
- Critical Incident Response
- Critical incidents are situations with the potential to cause psychological harm to employees and may occur inside or outside the workplace. For example:
- Workplace accidents/incidents
- Death or injury of employees or their families
- Involvement in violent confrontations such as an assault or armed hold-up
- Redundancy and organisational transition
- Challenging or distressing work events
- Conflict within teams or organisations.
- ShineServices has extensive experience in providing counselling and trauma management for critical incidents. Services are designed to limit the impact of critical incidents on employees and organisations.
Onsite Critical Incident Response
Counsellors can be on-site within agreed response times to provide individual and/or group psychological first-aid. By arrangement with the organisation, the counsellor may conduct a post-incident follow-up. As required, Critical Incident Reports will be completed by the counsellor after the follow-up process has been completed.?
Conflict Management ?? Workplace conflict is one of the greatest contributors to organisational stress, poor morale, reduced productivity and absenteeism. Workplace conflict may manifest itself in the form of disputes between employees, disputes between employees and management as well as conflict between different units within an organisation.
Issues which may be resolved using conflict management strategies, including mediation include:
- Inappropriate workplace behaviour
- Performance management issues
- Conflicting communication styles
- Grievance processes
- Workforce re-organisation
- ShineServices Counselling provides conflict management services that are tailored to meet each unique need within the organisation.??Mediation
- ShineServices Counselling offers solutions to workplace conflict through mediation, which is a confidential process whereby problems, grievances or disputes are resolved with the assistance of a skilled mediator. ShineServices can assist in facilitating the resolution of issues, including:
- Performance management
- Dismissal
- Distribution of work assignments, overtime, training opportunities and leave
- Bullying, harassment and sexual harassment
- Discrimination;
- Organisational change issues
Confidentiality
Confidentiality is recognized as being a significant issue for employees seeking EAP services and the utmost care will be taken to protect the privacy and confidentiality of each individual to the practice standards set by the relevant professional associations (AASW and ACA). Employees will be assigned a code to facilitate tracking (for financial and risk management purposes only, if necessary) and any communication with an organisation, including invoicing, regarding any client will be non-identifying. Limits of confidentiality will include, along with accepted limits of confidentiality in respect to risk of harm to self or others, duty of care to clients of the organisation in regard to the employee’s functionality and capacity to provide services.
THE BENEFITS OF AN EMPLOYEE ASSISTANCE PROGRAM
When employees enjoy positive emotional health, organisations runs more efficiently. When employees are happy, it shows in their work.
Dozens of scientific studies have proven this. The studies show that stressed, depressed, or substance-abusing employees lose some of their effectiveness, and therefore disrupt productivity in the workplace.
An Employee Assistance Program (EAP) helps to solve this problem. An EAP intervenes early with employees who are experiencing emotional distress and attempts to find a solution before the problem gets worse. Clearly, it’s easier to treat an emotional problem when it’s just starting than to wait until it’s full-blown.
Also, the goal of the EAP is to minimize lost time from work. Without early intervention with an employee, the amount of time lost usually increases.
Four Benefits of EAPs
There are four key benefits to EAPs. They offer:
- Support for the Employer
An EAP can help employers manage a complex employee situation. If an employee has been struggling on the job, the employer would usually take them aside and ask what’s happening. If an employee has an emotional outburst and smells of alcohol, you know there’s a lot going on. Since work performance is impaired, it could mean taking disciplinary action. But, if this otherwise very good employee is doing poorly at work because of life's pressures outside of the workplace, wouldn't it make sense to help them cope more effectively and restore good work performance. In this case, an EAP counsellor can help both employer and employee to deal with this situation and develop a plan that both can agree on. This gives another option, one that just might save a good employee and maintain their productivity.
- Support for the Employee
When stress, distress, substance abuse, or depression takes hold, it begins to interfere with an employee’s work. An EAP offers fast access to a confidential expert who can help. The EAP expert will help an employee figure out what’s wrong and then provide support for the problem. This is the “assessment and triage” model. Assess the situation and find a solution. - Preventive Care
EAPs can provide access to some education and on-site training. Topics include how to identify depression, negative stress, couples and family problems, and substance abuse problems, and what can be done about them. - Emergency Consultation
EAPs provide crisis counselling as needed. Imagine your place of business being robbed, or an employee being the victim of a serious accident. This type of trauma can impact the entire staff. Through an EAP, emergency access to a therapist who can go to a worksite and provide stress debriefing for the entire staff can be made available. This reduces the likelihood of ongoing distress and impairment among all concerned.
What’s the bottom line? While there are costs associated with having an EAP, it can help by:
- Reducing health insurance costs through decreased use
- Reducing company downtime as employees miss less work
- Reducing the loss of productivity among distressed employees who make it to the job but work only at half speed
- Reduce morale problems caused by a dysfunctional employee
For enquiries about EAP services please call 0413518799